Liberia’s telecommunication giant Lone Star Cell MTN shut down its customer service center at the intersection of Barnesville and Kesselly Boulevard outside Monrovia due to persistent burglary, resulting to loss of several assets.
Criminals allegedly broke into the branch office and made away with scratch cards and other valuables estimated at millions of United States dollars.The theft reportedly occurred recently when two private security guards hired by the company to protect its premises were offered alcohol mixed with drugs by criminals, which they drank and subsequently dosed to sleep.
Criminals involved in the alleged burglary drove to the center in a vehicle in which they packed stolen properties of the company and absconded the crime scene.This paper also gathers no arrest was made after the burglary, which has constrained Lone Star Cell MTN subscribers in the Kesselly Boulevard community and adjacent areas to travel far away distances for business transaction.
One resident, Mary Sherman, who claims to be a regular customer of Lone Star Cell, laments the company failed to notify its customers before shutting down the customer’s service center Barnesville Intersection which had catered to hundreds of customers from various communities along the Somalia Drive, including Supermarket, Barnesville, Shoes Factory, Chicken Soup Factory, and Stephen Tolbert Estate, and other adjacent communities.
Madam Sherman appeals to the Management of Lone Star Cell MTN to reopen the center because its location is very convenient for subscribers.Meanwhile, when this paper visited the company’s head offices in Congo Town on Tuesday, 9th October Counselor Emmanuel Reeves, legal consultant, confirmed the closure of the branch at Barnesville Intersection, but directs the SMS department should be contacted for detail information.
However, Madam M. Sophia Thorpe, who Counselor Reeves says has been assisting the company’s communications department in its work, promised to contact the SMS department and later get back to the New Dawn.
In a related development, an insider at Lone Star Cell MTN says due to the persistent burglary, the customer’s service center has been transferred from Barnesville Intersection to New Georgia Estate Junction along the same Somalia Drive.
By Emmanuel Mondaye–Editing by Jonathan Browne