A 3-day Citizens’ Feedback Mechanism (CFM) data base Training of Trainers (TOT) was conducted for 60 people from the Ministries of Internal Affairs and Finance and Development Planning, as well as the Liberia Institute of Geo-information Services (LISGIS).The aim is to transfer knowledge to targeted personnel in pilot Counties hosting County Service Centers, on the use and management of the CFM portal and eventually clarifies the role each personnel will play in its implementation.
The 5 pilot counties are Nimba, Bomi, Grand Bassa, Sinoe, and Grand Gedeh.The exercise facilitated by InfoNET, is funded by the United Nations Development Programme (UNDP) and organized in partnership with the Ministry of State.
The CFM database will be a robust depository of key data on service delivery, necessary for improving and informing policies on public services, in line with the goals of the PAPD.
At the training, UNDP Pillar Head for its Governance Programme, James Monibah, stressed that the CFM is linked to the Government’s Performance Management System, in responding to the needs of the Liberian people and is necessary in strengthening people’s participation in service delivery.Monibah noted that information emanating from the online system will be based on facts and evidence, reminding beneficiaries that they will have a responsibility to train others on how to use the system.
Charlene Wozie from the Ministry of Internal Affairs (MIA) emphasized the usefulness of the training, as the government makes strides to decentralize services in the country.
Ms. Wozie described the project as “a step is the right direction” and committed the MIA to working closely with MACS to ensure a good feedback process.A centerpiece of the Liberian Government’s Pro-Poor Agenda for Prosperity and Development (PAPD) includes improving the provision of quality public services to all its citizens, especially those most vulnerable and marginalized.
Part of this system includes the online (CFM) portal, that allows citizens to share their experiences and receive feedback from providers on the delivery of public services in real time, and generates valuable data about the quality of services as a basis for government-wide performance assessment and improvement.It also provides information to citizens on the range of services offered by the various line Ministries, Agencies and Commissions (MACs), through a system of regular information broadcasts.