The Management of DHL Liberia, Ltd expresses regret for the unfortunate incident, which occurred at its Head Offices in Monrovia, between a staff of the Ministry of Justice and its customer service staff during the processing of the Ministry’s shipment from Monrovia to Abuja, Nigeria.
In a press release, Management apologizes for what it describes “the unbecoming conduct of its staff against the representative of the Ministry of Justice, which brought DHL Liberia Ltd into public glare”, noting that such incident is not condoned by the Management of DHL Liberia.
Management promises that said act will not be repeated; as the necessary administrative steps had been put into place to avoid a reoccurrence of such behavior towards its customer(s), explaining that the parcel in question has already been dispatched and received at its intended destination as of September 11, 2018.
DHL Liberia therefore, denounces in strong terms said incident and assures the Government of Liberia and its many customers that it remains committed to enhancing the cordial relationship it enjoys in the country for over 30 years of its existence. Press Release