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WATAF seeks strong relationship with taxpayers

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The Executive Secretary of the West African Tax Administrative Forum or WATAF Babatunde Oladapo challenges revenue administrations in the region to strengthen relations with the taxpaying public and simplify tax payment as part of efforts to boost revenue collection in their respective countries.

Speaking in Monrovia Thursday, 30 August at the close of three days training for taxpayer service officers from eight West African countries, including Liberia Mr. Oladapo says the introduction of mobile tax payment services, e-filling platforms, radio and television programs are key ways to improving interactions between tax administration and the taxpaying public.

According to a press release from the Liberia Revenue Authority, key recommendations from the training include ways to simplify tax laws, automate tax filing systems, implement electronic tax payment services and create information centers to educate taxpayers.

Mr. Oladapo encourages all revenue bodies to introduce programs that will appeal to the minds of taxpayers and improve customers’ relations.

The taxpayer service training, organized for revenue administrations in the sub-region, took place in Monrovia from 29 to 30th August with the Liberia Revenue Authority as host.

It brought together about 30 participants from Ghana, Gambia, Togo, Burkina Faso, Nigeria, Benin and Liberia.

Participants discussed the importance of exchanging knowledge between and among revenue administrations.

They shared similar knowledge about ways to improve standards for taxpayers who are required to pay their taxes, and learnt that it is important to engage taxpayers through outreach and sensitization, education and stakeholders’ engagement to improve interactions between taxpayers and tax administration.

Meanwhile, LRA Commissioner of Domestic Tax Darlingston Talery thanks WATAF for organizing the training in collaboration with the LRA.

Commissioner Talery notes that it is important for tax administrations in the sub-region to introduce effective and efficient tax service programs in their drives to ensure revenue collections, stressing that an effective tax administration needs a good and convenient taxpayer’s customs service program. The training, organized by WATAF, was facilitated by PWC Nigeria and Liberia. Press Release

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