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Cellcom launches GSM Self Care Portal

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The entity rated as Liberia’s number one GSM Company by the National Excellence Award, Cellcom has once again demonstrated its innovative leadership style by announcing the launch of Liberia’s first Self Care Portal for GSM subscribers, specifically for data.

According to a press release issued here Thursday by the company, the Self Care Portal is available to Cellcom subscribers today and allows customers to perform a wide range of functions intended to put urgently needed information at their fingertips.

Chief Executive Officer, Mr. John Vasikaran, hailed the new product as “one of its kind” in Liberia, and said that the Company had invested much time and resources to create the portal, which is intended to give customers real control over their account information.

“We noticed that there are many customers, who want an easy option to manage their accounts, load credits, buy packages and perform other basic tasks without needing to come to a Cellcom store or call customer service.  This application is designed to put this control in the hands of our subscribers in a convenient and user-friendly medium”, he explained.

The application is free for customers using a smart phone or web browser and can be accessed at the “My Cellcom” tab.   Corporate Communications Strategist, Dr. Kimmie Weeks noted:  “We choose not to charge for this service because we believe it is our duty to provide these basic services to our customers and now that we’ve developed Liberia’s fastest and best network, the question we ask ourselves daily is what can we do to build the services that add more value for our customers.” 

He revealed that with the launch of the application, Cellcom had already begun the journey towards customer delight.   “We are excited about this application and we encourage customers to give us feedback, via email or at our Facebook page, of what they’d like to see added,” Dr. Weeks said.

The application gives customers the opportunity to view their current credit balance and data package balance and also allows them to load scratch cards and use the app to view Cellcom’s various internet packages and purchase the data package they want directly from the portal.   “There are also cool features available including a timer for hourly packages, which allows the user to see exactly how many minutes they have left on their package,” said Weeks.

Cellcom’s Chief Technical Officer, Greg Cardoza, stated that in addition to the launch of the new app, Cellcom’s development team was also working on a series of new mobile apps intended to enhance customers’ experience of the 4G network.  He explained that in the coming months, Cellcom would release apps related to education, entertainment and other useful apps targeted to help enhance the 4G experience of Liberians.  

The release recalled that last year, Cellcom became the first GSM Company to host a speed test app server in Liberia.  The Company says it will continue to lead by innovation and creativity, all in the interest of the Liberian people.  

“We are not just here to make a profit; we are here because we believe in Liberia and want to ensure the betterment and empowerment of the lives and wellbeing of the citizens of Liberia,” concluded Mr. Vasikaran.

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